From Monday to Thursday, all orders received by 12.00pm (midday) will be disaptched the same day on an overnight courier service with Parcelforce, for next working day delivery, as standard.

Next day delivery only applies to standard mainland deliveries - UK islands, Scottish Highlands and Northern Ireland will take longer. Orders received after 12.00pm will be sent the following working day.

No dispatched are made on Friday, nor are deliveries made on Saturdays.

Unfortuantely our licence doesn’t allow us to have customer collections on site, so we can only take orders for delivery.

Unfortunately we cannot put together bespoke cases as it’s just not practical to keep individual bottles of every cider in stock. We've put a lot of thought in to creating mixed case for all tastes and occasions, so we're confident you'll find something you love.

Unfortunately we cannot guarantee delivery for a specific day. However, if you would like to delay the shipping of your order, we will do our best to accomodate your request. Please bear in mind we dispatch parcels Monday to Thursday, on a next day service and we cannot take responsibilty for recipients not being in to receive their delivery.

Delivery is £6.95 for your first parcel, a surcharge of £2.95 is added for additional parcels to accomodate larger orders. For context, a parcel can contain up to up to 12 bottles (a case) of cider.

Surcharges will also apply to deliveries to the Scottish Highlands and Islands of the UK. Unfortunately we cannot deliver to Channel Islands or Northern Ireland at this time.

Rather than hiding the delivery cost in the product price and offering free delivery (there’s no such thing as free delivery) we’d rather be transparent about the cost of the product and the cost of the delivery. Only a few carriers will take glass and alcohol, and fuel surcharges are continually increasing, so we review thour delivery cost regularly.

Unfortunately we do not offer a same day delivery service. However all orders received by 12.00pm (midday) will be dispatched by our team, Monday to Thursday, by overnight courier for next working day delivery where possible.

It is a condition of our License To Sell Alcohol, that all parcels are handed over to an over 18. We cannot therefore leave parcels in a safe place or similar.

Our couriers will attempt delivery up to three times, or leave your parcel with a neighbour if they are in. Alternatively they will take your parcel to the nearest Post Office or Delivery Office, leaving a card informing you of this.

Your online tracking will show this, and also give you the option to arrange delivery on a different day or to a different address if required.

Once your parcel has been dispatched, you will receive and email from us including a tracking code from our couriers, Parcelforce.

The quickest way to track your parcel is to follow the tracking link and this will show you the status of your delivery in real time. You can also alter any delivery details, if you need to "in flight".

If your parcel is marked as "returned to sender", please reach out to us for further information and we will gladly be of assistance.

Yes, please do, and we will add it to a card. No invoices are included in parcels. Please check the gift recipient's address is the Shipping address if you want us to send it direct to them.

We're proud to dispatch our orders so swiftly, however this does mean we can process and package parcels quickly after receiving an order. If you spot a mistake or would like to make an amendment to your order, please contact us swiftly by emailing queries@bristolcidershop.co.uk. Please include your order number and full name, along with your enquiry. We will do our best to assist.

Prior to placing your order, it's important to check:

1. Shipping address is correct, especially if you want to send to someone else.
2. The house number, name, and full address is included - Google has a habit of pre-populating addresses now - please don't get caught out.
3. Please don't leave delivery instructions regarding leaving your parcel in a safe place, as we cannot leave alcohol unsigned for.

Oh dear, it doesn't happen very often but from time to time, due to the nature of the product, accidents do happen during transit.

If your parcel has arrived, and is visibly damaged, please politely reject the delivery and ask the driver to return the parcel to the sender. We don't wish for you to have to deal with wet packaging and broken glass.

If the parcel has been left with you. Please get in touch with us by emailing queries@bristolcidershop.co.uk include a picture of the damage and your order number and full name. We will swiftly be able to arrange a refund or a replacement.