Terms & conditions

What these terms cover. These are the terms and conditions on which we supply products to you, whether these are physical goods or digital content.

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Our Products

This website is for the use of persons of legal age to consume alcoholic beverages. By using this website you acknowledge that you are over 18. We operate a Challenge 25 Policy and we will check your ID before the physical handover of goods to you via our courier.

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. We reserve the right to change the contents of mixed cases, replacing items with similar products.

Your Rights to Make Changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Your rights to end the contract).

Our Contract With You

How we will accept your order. Our acceptance of your order will take place when we email you to advise we are shipping your order at which point a contract will come into existence between you and us. If you have provided us with an email address, we will send you an order Confirmation on receipt of your order, however our Order Confirmation is sent to confirm that we have received your order into our system and for you to check that your order is accurate. Your order will be subject to stock availability and fraud checks. It does not constitute a binding contract. On rare occasions where there is a problem with your order, we will get in touch with you to resolve it prior to dispatch.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product, or if you have been charged this will be refunded. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price, our offer codes or description of the product, or because we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

We only sell to Great Britain (excluding Northern Ireland.) Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK. We regret we are no longer able to sell to Northern Ireland.

Delivery Costs

All prices shown exclude delivery. Delivery is charged at £5.95 for the first case, and £2.95 per case for any subsequent cases. Like most couriers, DHL charge extra for deliveries to the Highlands and Islands of Scotland, Isle Of Man, Isle Of Wight and Channel Islands so unfortunately we have to pass these costs onto you. Postcodes with surcharges include - but are not limited to - the following:

  • AB
  • DD8-11
  • GY
  • HS
  • IM
  • IV
  • JE
  • KA27-28
  • KW
  • PA20-80
  • PH19-50
  • TR21-25
  • ZE

Where such surcharges do apply, the additional cost will be £5.00 per order. We regret we are not able to deliver to Northern Ireland.

Delivery Times

In-Stock Items. We will always endeavour to send your goods to you promptly and we will usually dispatch in-stock items within 2 working days.

Pre-Orders. Where items are sold on pre-sale for a future delivery date e.g Christmas Gifts, you will be advised at purchase of the sale date, which is when deliveries of this item will commence.

Age Verification on Handover of our Parcels. We operate a Challenge 25 Policy. If the person receiving the delivery appears under 25, we will require a valid ID (passport/ proof of age card/ photo driving licence) to complete the delivery. If none is available, then a redelivery will be attempted at a later date.

If you are not at home when the product is delivered. If nobody is available to receive the order, the courier will leave a card, and the purchaser can then arrange redelivery or collection direct with the courier. You will also be able to change the allotted delivery timeslot online, through links via our email shipping confirmations.

If the product is to be delivered to someone else. If the purchaser elects to have the goods delivered to an address other than their home address (for example if it is a gift), the same age verification terms apply and the recipient must be able to prove that they are over 18.

If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you may be required to compensate us (see Our Rights To End The Contract).

When you become responsible for the goods. A product which is goods will be your responsibility from the time we handover the product to the address you gave us. We cannot be held responsible for loss or theft from your property.

Your Rights To End The Contract

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see If There Is A Problem With The Product;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see Ending the Contract Because Of Something We Have Done Or Are Going To Do;

(c) If you have just changed your mind about the product, see Exercising Your Right To Change Your Mind (Consumer Contracts Regulations 2013). You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see Ending The Contract Where We Are Not At Fault And There Is No Right To Change Your Mind.

Ending the Contract Because Of Something We Have Done Or Are Going To Do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to;

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or

(e) you have a legal right to end the contract because of something we have done wrong.

Exercising Your Right To Change Your Mind (Consumer Contracts Regulations 2013) For products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in How To End The Contract With Us (Including If You Have Changed Your Mind).

Ending The Contract Where We Are Not At Fault And There Is No Right To Change Your Mind. Even if we are not at fault and you do not have a right to change your mind (see You Can Always End Your Contract With Us), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have no right to change your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

How To End The Contract With Us (Including If You Have Changed Your Mind)

Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at queries@bristolcidershop.co.uk Please provide your name, home address, details of the order and, where available, your phone number and email address.

Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at your cost.

When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed; or

(b) if you have a legal right to do so as a result of something we have done wrong.

In all other circumstances you must pay the costs of return.

How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery paid by you.

When your refund will be made. We will make any refunds due to you as soon as possible, normally within 14 days.

Product Details & Substitutes

Any information we publish electronically or via printed materials is always intended to be as accurate as possible. However, in some cases approximate dimensions or capacities may have to be given.

On rare occasions we may have to substitute a product with a very similar item for something you have ordered. We will always do this with care and ensure the replacement is appropriate and similar to the item originally ordered.

Our Rights To End The Contract

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you.

We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know as soon as reasonably practicable in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

If There Is A Problem With The Product

How to tell us about problems. If you have any questions or complaints about the product, please email us at queries@bristolcidershop.co.uk

Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, or post them back to us.

Paying For Your Goods

Our secure and legally compliant payment system will allow you to pay for your goods in a number of ways - we accept payment for online orders by most major credit and debit cards such as Visa (including Visa Electron), MasterCard, Maestro and Delta. If you wish, you may also pay by PayPal. All payments are processed on receipt of your order.

The Price of Items You Buy

Prices always include VAT where appropriate. If the VAT rate changes or there are any unforeseen circumstances affecting the price of goods, we reserve the right to increase or decrease prices accordingly.

Trade / Wholesale Orders

Whilst we are more than happy to take orders from everyone, we cannot guarantee to make any special arrangements for orders made on behalf of any commercial enterprise in order to meet certain deadlines, or deviate from our standard delivery procedures. Whilst we will obviously make every reasonable effort to accommodate customer requests, and we always endeavour to ensure deliveries are delivered promptly, our couriers cannot provide a specifically timed delivery or guarantee delivery for a specific day.

Any orders placed by or on behalf of a commercial enterprise will always be treated in the same way as any other order and subject to our standard prices and delivery promise. In such cases where a refund is provided, our liability is strictly limited to the value of the order including the cost of the product and the associated delivery charge.

A detailed confirmation of the specification of the product will be provided to customers prior to confirmation of their order, in addition to full details regarding charging and shipping of the order.

Such orders will only be taken on a sold as seen basis and full payment must be received prior to shipment.

Copyright and use of this website

All rights, including copyright, in the content of the website are owned or controlled by Bristol Cider Shop Ltd. In accessing any of this website, you agree that you may only download any content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose without the prior written permission of Bristol Cider Shop Ltd.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Who Are We?

We are Bristol Cider Shop Ltd. Our trading address is 10 Clift House Rd, Bristol BS3 1RX. Our registered office is First Floor, 39-40 High St, Taunton TA1 3PN. Company number: 07433717. VAT number: 359492747

Email: queries@bristolcidershop.co.uk