Delivery & returns

Delivery Costs

All prices shown exclude delivery. Delivery is charged at £5.95 for the first case, and £2.95 per case for any subsequent cases. Like most couriers, DHL charge extra for deliveries to the Highlands and Islands of Scotland, Isle Of Man, Isle Of Wight and Channel Islands so unfortunately we have to pass these costs onto you. Postcodes with surcharges include - but are not limited to - the following:

  • AB
  • DD8-11
  • GY
  • HS
  • IM
  • IV
  • JE
  • KA27-28
  • KW
  • PA20-80
  • PH19-50
  • TR21-25
  • ZE

Where such surcharges do apply, the additional cost will be £5.00 per order. We regret we are not able to deliver to Northern Ireland.

Delivery Times

In-Stock Items. We will always endeavour to send your goods to you promptly and we will usually dispatch in-stock items within 2 working days.

Pre-Orders. Where items are sold on pre-sale for a future delivery date e.g Christmas Gifts, you will be advised at purchase of the sale date, which is when deliveries of this item will commence.

Age Verification on Handover of our Parcels. As a Term of our License to Sell Alcohol, we are required to operate a Challenge 25 Policy on delivery. If the person receiving the Delivery appears under 25, we will require a valid ID (passport/ proof of age card/ photo driving licence) to complete the delivery. If none is available, then a redelivery will be attempted at a later date.

If you are not at home when the product is delivered. If nobody is available to receive the order, the courier will leave a card, and the purchaser can then arrange redelivery or collection direct with the courier. You will also be able to change the allotted delivery timeslot online, through links via our email shipping confirmations.

If the product is to be delivered to someone else. If the purchaser elects to have the goods delivered to an address other than their home address (for example if it is a gift), the same age verification terms apply and the recipient must be able to prove that they are over 18.

If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you may be required to compensate us.

When you become responsible for the goods. A product which is goods will be your responsibility from the time we handover the product to the address you gave us. We cannot be held responsible for loss or theft from your property.

Returns & Refunds

If you would like to return products please let us know by emailing us at contact@bristolcidershop.co.uk Please provide your name, home address, details of the order and, where available, your phone number and email address. We will not have a Phone Number til Summer 2021 – apologies.

Returning products. If you would like to return products for any reason after products have been dispatched to you or you have received them, you must return them to us at your Cost.

When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed; or

(b) if you have a legal right to do so as a result of something we have done wrong.

In all other circumstances you must pay the costs of return.

How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery paid by you.

When your refund will be made. We will make any refunds due to you as soon as possible, normally within 14 days.

For further information, please refer to our Terms & Conditions