How quickly will I get my order?

We will ship all orders in 2 working days maximum, often next day.  Deliveries are only made Monday to Friday.

Can I request delivery for a specific day?

Unfortunately we can't guarantee delivery for a specific date, but will try our best to delay it if needed for a future date. Just add a note to checkout.

What happens If I am not in?

Because we are shipping a Licensed product (alcohol), parcels won't normally be left in safe places. One of three things will happen:

1. It will be delivered to a neighbour and signed for - the tracking will show you a photo

2. Delivery will be attempted the next working day. Our courier, DHL, will attempt to deliver three times before parcels will be returned to us, the sender. Returned parcels will incur a cost for further redelivery attempts or on safe return of the parcel a refund will be issued for the cost of the product.

3. You can tailor the delivery via your DHL tracking email. This includes choosing a future, preferred delivery date of choosing a DHL Service Point to redirect your delivery to. More information can be found out on the DHL website.

How much does delivery cost?

Delivery is £6.95 for most of the UK for your first case. Then £2.95 for additional extra parcels within the same order. Rather than hiding the delivery cost in the product price and offering free delivery (there’s no such thing as free delivery!) we’d rather be transparent about the cost of the product and the cost of the delivery.

Are there any places you cannot ship?

We currently only ship within the UK. Delivery to UK islands, Scottish Islands and Scottish Highlands postcodes may cost extra - delivery charges will be displayed at the checkout after entering your address. Unfortunately we cannot deliver outside of the UK.

I live in Bristol. Can I collect?

Unfortunately our licence doesn’t allow us to have customer collections on site so we can only take orders for delivery, sorry! 

How can I track my order?

When we ship your order, you should receive an email from us containing a tracking code from our courier, DHL. The quickest way to track your parcel is to follow the tracking link and this will show you the status of your delivery in real time. This will also allow you to change any delivery details if you need to. If you have any further problems, please email us at queries@bristolcidershop.co.uk and we will do our best to help. Sorry we don't have a phone number.

Can I add a Gift Message?

Yes you can, simply add it in at checkout and we will include it on a card. No paperwork is included in the boxes, so no pricing information is given out.